JOB TITLE:  Check-In Specialist

DEPARTMENT MANAGER:  Business Manager

IMMEDAITE SUPERVISOR: Office Supervisor

_________________________________________________________________

JOB SUMMARY:

The Check-In Specialist is responsible to the Office Resource/ Resource Assistant, Assistant Administrative Manager or Administrative Manager in his/her absence.  The Check-In Specialist will perform duties as assigned. Primary duties include but are not limited to verifying patient demographics, collection of patient co-pay, entering visit info into EPRO, printing of encounter forms, communication with nursing staff. 

DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service skills.
• Greet patients with a smile.
• Verify insurance information & eligibility, verify demographic information, collect patient co-pays, mail routing
• Work closely with Check Out to ensure insurance information is collected and posted.
• Ability to communicate both orally and in writing in a clear manner using appropriate grammar and spelling.
  Good organizational & time management skills.
• Ability to work independently.
• Ability to prioritize work appropriately and produce results efficiently.
• Ability to manage multiple deadlines as well as change assignments with short notice.
• Must be self-motivated and take initiative.
• Must demonstrate integrity, honesty, and self-confidence.
• Must be detail-oriented with strong follow-up skills.
• Must have good problem solving skills with the ability to make appropriate decisions.
• Must demonstrate a positive attitude and show respect towards others